About Smart City Hospitality (SCITHOS)
Using Smart City Hospitality to move towards sustainable urban tourism
Tourists generate income for cities and create opportunities for its businesses and employment for its residents. However, it can also lead to overcrowding, pollution, noise and numerous other problems.
This project develops Smart City Hospitality guidelines and tools for cities that could help them find solutions to these problems and actively involve the public in doing so.
Involving the public is crucial, because improving liveability of a city for its residents cannot be done without taking their needs and wants into account. Ultimately, this could change city tourism into something that benefits tourists, residents and the environment.
Urban tourism contributes to (local) economic prosperity, but also creates negative consequences such as CO2 emissions and pollution, overcrowding, traffic jams, noise and touristification of the city, thereby harming liveability for both residents and tourists. This project introduces the Smart City Hospitality concept, consisting of guidelines and tools, that can support cities to make the transition towards environmentally and socially responsible tourism that simultaneously contributes to long-term (economic) prosperity. Through combining hospitality principles, simulation tools, apps and serious gaming techniques, this concept supports policymakers in generating deep reflections about barriers to sustainable urban tourism and the need for transition or adaptation strategies. It supports assessment of intervention strategies based on an interactive simulation-supported multi-stakeholder approach that triggers social learning and behaviour change, while stimulating shared governance and smart citizenship. This project develops, tests, validates and refines these guidelines/ tools and the full concept through a series of living labs and field experiments in participating cities. What is more, a Smart City Hospitality network is set up and installed to ensure accessibility to this concept, including all tools and experiences with using them, for other cities and to facilitate collaborative learning within a continuous process of refining this customizable approach.